Yummy!!! I didn't have anything fancy. I had a Banana Shake with a little bit of Caramel. I NEVER PUT THE CUP DOWN! PRETTY SOON IT WAS ALL GONE!!! EXCELLENT!!!!
So, I went in for my umteenth poor experience at this Dairy Queen and it will be my last. I have held off writing anything in the past as I don’t like writing poor reviews, and especially in a small town, but after so many poor experiences with crazy slow service, rarely a smile from staff at the drive thru which is what we have mostly used in the past and getting a simple “thank you” takes an act of Congress, I finally was compelled to write a review after my experience this evening. We pulled up tonight and were one car back from the order speaker. We waited several minutes (which is the norm, and I’ve even had the drive thru teller come on the speaker in the past and ask me to wait when nobody was in line at all), and were finally greeted. The teller asked what we wanted to order. I asked for a small sundae. She came on and asked if I wanted anything else and I asked for a medium sundae too. She came on again and asked if I wanted anything else and I asked if they had any kind of healthy beverages. She says “is that all?” I just skipped request for a healthy drink and said sure. We pull around and get to the window and the girl with dyed red hair and tattoos was in the window. I asked her if I could get a cup of water (since she never addressed my order question). She grumbled something and walked away. She came back and handed me a water and took payment. She hands me a small sundae and closes the window. I motioned her and she looked a bit mad. I said we ordered a small and medium. She said we only ordered a small and she told me she repeated the order to us. Their speaker is not clear to understand at all and hard to hear. I assumed since she paused each time she asked if I wanted anything while I responded, she heard me. Ugh. She said I can order one now. My wife was tired of waiting so long and her missing part of the order and said we’ll go somewhere else. As we drove away, she loudly said “how rude”! I was shocked a service person could be so openly rude. I pulled into a parking space and went in and asked for a manager. The manager looked to be a teenager and was very nice about it, but I don’t think she had the authority to really do anything about someone who has no business being in customer service. She said she would let the owners know. Sorry folks, I just couldn’t let the bad service at this location pass anymore.
Fast, courtious,service. Delicious quarter pounder cheese burger! Better tasting than Big Mac.
I understand that it may be a bit of a rush at around this time, but when you have two sets of customers waiting for their order to be taken, while one of them is trying to draw an employee to come cashier, then every single one of the of the employees deliberately ignore the customer trying to get their attention. With that being said and noone deciding to step up to help either of the customers, both of them left. I feel disrespected as a customer AND a person, because we were ignored, even AFTER we had just waited 15 whole minutes just to get to the front of the line!! Terrible experience and inexperienced employees that need to learn communication skills! -Lucas walker
Was very pleased with service. My son has celiac and they were super at ensuring he received a gluten free meal.