Saturday, June 9, 2018
We love Valley Fair, we go often as Gold Pass holders and enjoy it each time. With that being said, the hiring has really gone down hill and makes the experience less enjoyable. We added the meal plan onto our passes and I am regretting it each time we go. It would take less time for us to walk back to our vehicle in the parking lot, eat a packed lunch from a cooler and walk back in than it would to get served at ANY food location the in the park. There are at any given time 4-6 employees standing around talking while one person gets food prepared and served. I am not sure if only one person per location is trained to prepare food, or if this is by choice Either way it should be addressed. Also, each time we go up to get our drinks (also added onto pass) or our food it looks like we are bother the employees. They look irritated to even have to help. We will be rethinking our add ons next year (Family of 5). Aside from the service aspect we absolutely love the park, and appreciate your ability and willingness to make it easy for a family who has a child with special needs to enjoy the park. At a place that already has long lines and a lot of people coming through it might be worth taking a look at why it takes 30-45 minutes to get food ordered and served. We still love it there, just may not spend as much money next year due to the food service this year.